Returned Mail

Coronavirus and Returned Invoices: What You Need to Know


Author Redsson


Publish Date Jul 13, 2020

Last updated on Aug 06, 2020

Since the arrival of COVID-19 in North America, how and where companies are working have undergone significant changes. Amidst these unprecedented events, the slowing of daily workflows or even the temporary halt of all business practices has become the new normal. As these circumstances continue, now more than ever, coping with the issue of returned mail is vital to a business’s bottom line.

You’ve Got Mail -- And Coronavirus?

While sanitizing your mail sounds like an extreme measure, the truth is mail sanitization protocols started a long time ago. Although regaining popularity, mail disinfection dates back to the Middle Ages in defense against the bubonic plague. As history has progressed and diseases have changed over the centuries, sanitization practices remain largely unchanged. However, after the anthrax attack of 2001, the U.S. Postal service reports that only parcels and packages destined for zip codes within Washington D.C. currently undergo disinfection. That being said, most businesses outside of that district are currently questioning whether or not Coronavirus can be contracted through the mail. The good news is that due to the fact that COVID-19 is spread via droplets in the air, experts have declared that the virus is unlikely to be transmittable through the mail. Although this provides businesses some peace of mind, just because it’s safe to handle mail at this time does not mean it’s manageable.

Managing the Office Mail in the Wake of Coronavirus

Although other services have slowed or come to a complete halt, the mail isn’t one of them. As many businesses are working through this crisis, they are reviewing accounts receivable management and actively collecting past-due invoices. It’s a missed opportunity if you’re not making sure you have the right address information on file so mail gets delivered while everyone is home. According to USPS, to accommodate businesses during COVID-19, they will now extend the hold period to 30 days before returning the items to the sender. It’s inevitable that you’ll have returned mail to process, whether it be now or 30 days from now. Running an organization comes with its own stressors. A global pandemic adds more. Don’t let your mail be one of them.

Finding a Solution for Returned Mail

Redsson Returned Mail is here to ensure that your important communications and invoices are getting into the hands of your customers and undeliverable mail is dealt with properly to alleviate outstanding payments that affect your bottom line. Our end-to-end solution for processing returned mail helps companies of all sizes unburden their team from the Undeliverable-as-Addressed (UAA) problem. We make it easy for you to send us your returned mail. Once the mail is received, we capture the name and mail-to address information from each individual piece of mail. After compiling the new data, you’ll receive custom reports so you know the exact status of your returned mail. Once all mail has been processed, we’ll handle the certified destruction of each piece. If you’re looking to improve mail deliverability, eliminate and automate fragmented manual processes, and reduce mail costs negatively impacting your bottom line, contact us today. Let our solution ease one of the many burdens of the pandemic and make returned mail a thing of the past.

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